GEM Companies, Inc.
  • 18-Sep-2014 to 01-Jun-2018 (MST)
  • Colorado Springs, CO, USA
  • Salary
  • Full Time

Position Title: Help Desk Tier 1/Shift Operator

Location: Colorado Springs, CO

Employment Type: Full Time

Compensation: Salary – DOE

Special Instructions to Candidate: Candidates must be a US Citizen to apply for this position.

GEM Companies – Colorado Springs, CO

GEM Companies is seeking a Help Desk Tier 1/Shift Operator to join our team. This position will be located in Colorado Springs, CO. The qualified applicant will become part of GEM working at our customer's site providing Help Desk Tier 1 Support processing routine and on demand data products, monitor system integrity from start to completion for each product.  In addition to, performing detailed accounting and reporting of data processing cycle, including data reception, successful completions, unsuccessful processes, and volumetric assessments.  Troubleshoots, identifies, and reports flaws in process cycle, including hardware, software, internal and external networks and data integrity issues.


Duties and Responsibilities:

  • Monitors and operates computer workstations to process business data according to operating instructions.
  • Conducts basic validation tests to assess data integrity and evaluate adherence to customer-established standards.
  • Archives and periodically backs up data for research and contingency use.
  • Publishes daily situation reports.
  • Monitors data center status.


Minimum Qualifications:

  • The ideal candidate will be able to start initial corrective troubleshooting activities according to standard procedures and customer-directed instructions.
  • Initiate notification and recall of critical-path and key personnel.
  • Publish procedures, problem and change reports.
  • Be highly competent with MS Office applications, including Outlook, Excel, PowerPoint and Word and Text Pad.
  • Proficient in PC workstation basics, including file searching, file and directory navigation and creation, network drive mapping, cutting, copying and pasting functions.
  • Attention to detail and multitasking skills required.


Preferred Skills:

  • Help desk support, System Administration, information management
  • Military intelligence or law enforcement systems
  • Experience with XML, SQL, and large database systems
  • Visual Basic Editor - macro coding
  • IT monitoring software
  • UNIX
  • Remedy/Clear Quest ticket system


Education/Certification Requirement:

A Bachelor's degree or equivalent in Computer Science, Information Systems, Engineering, Business, or other related technical disciplines with 3 or more years related professional experience. (Education may be substituted for experience).


Security Clearance Requirement: This position requires U.S. DOD Secret Clearance.


Working Hours:

Shift (24/7/365), rotational 12 hour shifts

GEM Companies, Inc.
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